Your feedback is important to us. If you are not 100% happy with your purchase, we want you to let us know. We are committed to customer satisfaction and will do our best to facilitate a refund or exchange.
If you receive coffee that is defective in any way, you must contact us within one week (7 days) of the delivery date for a replacement.
For equipment and merchandise, you must contact us within two weeks (14 days) of the delivery date to be eligible for refund or exchange. Items must be in original packaging and unused.
To start the process, please send us an email at email@example.com and be sure to include:
· The order number
· Your full name
· A description of the issue
Items purchased online may be returned or exchanged by mail only. Refunds will be credited to the original method of payment upon receipt and confirmation of item condition. Shipping charges are not refundable. If for any reason we are unable to exchange or repair the item to satisfy your request, we may, at our discretion, issue a credit to BPMRoasters.com.
If you purchased our coffee through one of our third-party retailers, check with them regarding their return policy. If there is still an issue, please contact us at firstname.lastname@example.org and we will attempt to resolve the situation.